Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. We have a virgin media wall socket with an - 4353656 - 2. on 05-09-2023 20:36. Thank you for your post. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. Virgin Fibre Areas only. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. I’ve received my QuickStart package to find I do not have a compatible wall socket. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. Call the pre-installation and delivery team on 0800 052 1734. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Getting Connected with Virgin Media is easy when you have a wall socket. Tuning in. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). However, I do not have any of the specified wall sockets available. Step 4. )In this video, I am showing the sta. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. There may be a coax cable lurking behind those two blanking plates. Explain what needs to be done and book an engineer visit. Can I have engineer visit and setup it? Thanks. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. No virgin media wall socket. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Replacement white virgin media wall box in QuickStart, set up and connections yesterday; New installation Question (Please only. If you look into the back of your Hub, you'll see a port. Tudor. Tudor. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Same thing happened, and on all the wall phone points. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. I'm currently renovating my living room, including the electrics. Please help. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. The first thing is to start making alternative arrangements for your internet connectivity. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Options. 0 Kudos. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. ThanksThe box and cables may have been removed by the previous occupiers. Virgin TV 360. If you're happy for us to get this booked. I don't have a virgin media wall socket and this is stressing me out. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. Back a step. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. on 30-12-2022 13:33. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 3. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoHello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. If I couldn't get the proper wall socket, the internet is not going to be set up su. I have tried to contact vm but I don’t have a landline number so they w. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Thank you. It seems that I need an electrian to install a wall socket. Once connected it directly to a hub, a little bit loose, but then interne. Koda. QuickStart, set up and connections. Call the Pre-installation and delivery team on 0800 052 1734. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. The Openreach sockets do not work for Virgin Media. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You only need to go into modem mode for a few minutes while you run the tests. Entertain me; Broadband Deals. 6. Re: My Flat doesn’t have wall socket. These are the parts I could find, they were screwed into the end on the coaxial cable. Virgin Media FTTP. . . Go to solution. Aug 8, 2019. on 05-04-2023 09:20. The one thats on the bottom is the one you need for Virgin. I would love to help you get your service installed. Kit arrived today…no wall box so unable to install. In response to Llfamily. The cable could be hidden within, or behind, furniture. However the wall. . Stream from Virgin Media. When plugged into either cable the hub just - 5440321. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Broadband. It has two outputs on the left of the wall box. Got my virgin media self install kit but I don't have a virgin socket. Should I cancel and request an engineer to install. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. 100. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. You should see a cable going through the wall and if you trace this inside, you should get the cable. The Openreach sockets do not work for Virgin Media. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Discover how Virgin Media services are installed. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I cannot find a Virgin wall socket within my flat. Re: No wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Luckily, most newer computers have. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. 15 March 2021 at 12:49PM. Speed Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Follow these steps to install your virgin Media Broadband, TV and Phone service. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. My wall - 5351271. It has two outputs on the left of the wall box. Stay safe online. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Some older sockets may have NTL or Telewest written on them. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Virgin supplies Broadband using DOCSIS technology. Ordered VM broadband and was recommended by the website to select the self quick install option. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. 19 minutes ago. The only way to find out is to try and connect. Being connected to the internet is one of the most important modern essentials in 2022,. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Options. I need a wall socket on 02-08-2022 17:40. The wall socket I have within my home does not appear to be working. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Email. Up to 3 WiFi Pods if needed. Explain what needs to be done and book an engineer visit. I don't work for Virgin Media. It feels like I need to just obtain a connector to enable the two to fit. Virgin offers self-install to properties that have recently had a service. Plug into the Hub. Please help. I ave attached the picture of - 5258910. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Networking and WiFi. • Connect the power supply to the back of the new box, then switch on at the wall. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. . No virgin wall socket in my house. Tudor. Options. in Networking and WiFi Sunday; No Virgin Media Wall socket . Hi there. on 20-08-2022 22:47. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoHi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. 0 Kudos Reply. Most QuickStart kits have just 6 cables, connectors and powerlines to. Call the Pre-installation and delivery team on 0800 052 1734. No vm wall socket. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Plug the cables into the Hub. The cables from the external box lead to a Bt open reach socket and a blank socket. 3K; 6. but I believe if the system has allowed self install VM has been installed in the past . Virgin media wall socket for broadband is not what js shown on the installation guide. However, I do not have any of the specified wall sockets available. Dave. Thank you for the helpful response. Gaming Support. For that I can't use the - 5118502. Is the socket broken? I can't see another photo like this one from searching. TV on the go. I don't longer work there. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. Turn on and start the hub. Subscribe to RSS Feed;. Manage Your Account. Connections to Virgin Media equipment are clearly marked in both cases. Hi there @vmcusto1, welcome to our forum and thanks for your post. Hi. Options. Screwless Faceplate. Hello, my isolator cable does not fit into the virgin media wall socket. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. No wall socket to connect. Mobile Your Account. Re: No Virgin media wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. . Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Get virgin engineer to move the wall socket. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoTV & FM Radio Sockets. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Could an engineer be arranged to install please as my account is due to go live today. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. However, I do not have any of the specified wall sockets available. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. This is designed to push over the existing screw connector the outlet has. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. Broadband. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. We can certainly get a move of the equipment. Up to speed. Speed. Options. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayRe: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. cable from wall. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Solved: My broadband just arrived today. Or if the other end of the white cable is in a more useful. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Explain what needs to be done and book an engineer visit. Switched. The box and cables may have been removed by the previous occupiers. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. Delivery 7 days a week. Can't get through to anybody for help! 0. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. What to expect with broadband installation. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. I have received my quick start-up kit. Can you help? Many Thanks. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. However, there is no Virgin Media Wall socket in my house. . 168. on 06-03-2023 09:36. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. . Tudor. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Virgin Mobile. I am going to cancel. Whichever is the most suitable. Gareth_L. Broadband. Email. Manage Your Account. I am going to cancel. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. . Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Virgin Mobile. 22-12-2022 19:19 - edited 22-12-2022 19:20. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Occasionally only a very short stub of wire is left behind often hidden. If so you would need a maned install. When I proceeded to set up my Hub 3 I quickly realised that. No Virgin Media Wall Socket on 13-04-2022 14:47. The "two cables" sound very like a Sky dish install. Subscribe to this message's RSS feed. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Rob. 0 Kudos Reply. Re: No wall socket. TV, FM and DAB combinations available. But the metal isolator box looks like it might be the wrong way around. Turn on and start the Box. Call the Pre-installation and delivery team on 0800 052 1734. No wall socket but wire from underneath floorboards. The existing cables will be screw-on (11 mm spanner or pliers required). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. 1 [or 192. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Only an aerial cable (pictured below) connected to a box outside my flat. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Push the red label end of the white cable, into the wall socket. All the wall sockets I can see are for BT. 4 weeks ago. The pre-install team number is 0800 052 1734. A photo would be helpful if possible. (I did this video to help/guide new engineer as I did not find any for my self when I started. I was never asked if I had a wall box. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I just found a box in the closet which has a cable indicated as CABELCON 4. on 27-10-2022 09:24. Back a step. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. VM BB TV Landline. Internet. Need wall socket. Next, connect the power cable with the blue tab. . Hi team . Could a VM engineer be boo. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. But I have no Virgin Media Wall socket in my room. I am going to send you a private message. My VM Router is is my office adjacent to hall. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. After trying a few of them, the male (satellite?) sockets fit with the router cables but aren’t helpful aside from that. We have a virgin media wall. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. All. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. - 5250024 Re: No Wall Socket for Quickstart. Sign in . A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. #2. There are two empty wall sockets but the cable doesn’t fit into either. £8p/m extra or included with Gig1 or Volt. No internet, unfortunately. both appear. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. The socket you need will be marked with the Virgin Media logo. Subscribe to RSS Feed; Mark Topic as. Options. Virgin Media; My Virgin Media. Cable broadband connects your home to a fibre cabinet in your area. 168. Threatened "Do this within 12 hours. Don’t plug the power cable into a plug socket yet. 63K; 3. 150 from a VM landline or 03454541111. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Learn more. We have the quickstart pack but sadly cannot get broadband set up and working. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Re: I need a Virgin Media Wall Socket. on 23-12-2022 10:31. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Re: Wall socket installation 09-07-2022 18:11 - edited 09-07-2022 18:12 Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on thereI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. on 23-10-2022 13:36. 1 ACCEPTED SOLUTION. Home Phone. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Some new sockets may look like one of the below. Go to solution. . Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Tried looking but can't see a way to book an engineer for this? Thanks At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. So could you please help me on this . • Plug the power supply into a mains socket. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. The metal box in photo 3 looks like a likely contender. I unscrewed it and there is a male isolator inside the box.